Help Desk Outsourcing Metrics 1.1

This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to trac

See also: Help Desk Outsourcing, Business process outsourcing, help desk

ScreenTalker 1.0

ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.

See also: screentalker, livesupport, livechat, helpdesk, help desk software, live customer support, chat, real time chat, IM, instant message

Boldcenter Operator Client .NET 4.13

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

See also: software, crm, customer, customers, webmaster, support, sales, live chat, live help, live support, chat, contact, contacts, contact manager, email, email management, email manager, help desk, helpdesk, ticket, web stats, web statistics, web log, web logs, hit counter

VersaSRS HelpDesk 3.2.3

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.

See also: CRM, Issue Management, Case Management, Support, Self Help, Issue Tracking, Contact Centre, Call Centre, browser based, thin client, web based, Service, Issue, Incident, Service Request, Help Desk

TeamWork 1.00

TeamWork è un sistema per gestire i progetti di sviluppo software, il lavoro di gruppo, ed i rapporti con i clienti, in modo facile e veloce. Con TeamWork potete pianificare le nuove release, documentare i requisiti, coordinare le attività dei membri del team, tenere traccia dei difetti rilevati e delle correzioni, controllare le modifiche, monitorare i rischi, fornire supporto tecnico e commerciale ai clienti, e altro ancora.

See also: teamwork, gestione, progetti, groupware, bug, tracking, project, management, help, desk, cm

NetPoint 1.0

Simplified, agentless, web-based network inventory software for the enterprise. Designed for Windows system administrators, NetPoint is equipped with automated system discovery, tracks 550+ properties for 17 hardware and software components, and can be deployed in a matter of minutes. Here are a few components NetPoint tracks that have been installed or uninstalled: BIOS, Disk Drive, Memory, Operating System, Processor, Program, and much more.

See also: asset management, hardware inventory, help desk, inventory control software, network audit, network inventory, network management, PC audit, PC inventory, software inventory, software audit

ManageEngine ServiceDesk Plus 4.1

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

See also: Help Desk, Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, SLA Management, Contract Management, Purchase Order Management, Knowledge Base

AutoFAQ Addin 1.0

Knowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!

See also: knowledge base, knowledgebase, help desk, helpdesk, help-desk

Radix 3.3

Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home.

See also: Help Desk, Knowledge Base, Time Tracking, Contact Management, Appointment Scheduling, Expense Tracking, Client Invoicing, CRM, PIM

Freeware HelpDesk CentreDesk Group 3.2.3

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

See also: centredesk, centerdesk, workshop, inventory, help desk software, helpdesk software, call centre, call center, freeware, help desk, helpdesk