Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
See also: Network monitor, Inventory, Software Inventory, Remote Control Software, Pc Control, Nt Remote Control, Inventory Software, SyMark Software, software distribution, hardware inventory, software inventory, pc remote control, remote control software
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